GPS Autorizador is a healthcare system for patient care and authorization. The existing flow was inefficient—attendants and providers struggled with fragmented multi-step procedures, and patients waited while auditors were unavailable. Beneficiary identification and service-type selection had to be clear and reliable.
I ran a design sprint (Understand → Discover → Define → Sketch → Decide → Validate) with research, ideation workshops, and paper then low- to high-fidelity prototypes. The result was a step-by-step flow: identify beneficiary (card, biometrics, or manual), select service type (Exams, Internação, Prorrogação), then professional and procedure data, and review/print guide. Implementation started 1–2 months after design.
This project shows how a structured design sprint turns inefficiency and frustration into a validated, implementable design for patients and providers.
